FAQ
Find quick answers to common questions about our products, shipping, returns, and care — all designed to make your Classy N Crafty experience effortless.
General
What makes Classy N Crafty different?
We specialise in curated, elegant gifts and Fine Bone China mugs, combining quality, style, and meaning for every occasion.
Do you offer gift packaging?
Yes, many of our products come in beautiful packaging, and we also provide signature gift boxes and gift message options at checkout.
Can I send an order directly as a gift?
Absolutely! You can add a personalised message at checkout, and we’ll take care of the rest.
Do you restock sold-out products?
Popular items are often restocked, but many designs are limited. We recommend signing up to our newsletter for updates.
Do you offer wholesale or corporate gifting?
Yes — please contact us at info@classyncraft.com to discuss wholesale or bespoke gifting options.
Shipping
Where do you ship?
We currently deliver to UK mainland addresses.
How much does delivery cost?
Delivery is £3.50 per order, with free UK delivery on orders over £60.
How long does delivery take?
Orders are dispatched within 2 business days and typically arrive in 3–5 working days.
How will I know my order has been shipped?
You’ll receive a confirmation email with tracking details once your order is dispatched.
Who are your delivery partners?
We ship with trusted couriers including Royal Mail, Evri, and Yodel.
Returns & Refunds
What is your returns policy?
We offer a 30-day return window for unused items in their original packaging.
How do I start a return?
Visit our website’s Order Status page, enter your order details, and follow the return instructions provided.
How long does it take to get a refund?
Refunds are issued within 3 working days after we receive and inspect your return.
What if my order is damaged or faulty?
Contact us at returns@classyncraft.com with photos, and we’ll process a replacement or refund quickly.
Can I exchange an item?
Yes — exchanges can be requested through the Order Status page. Any price difference will be adjusted automatically.
Product Care
Are your Fine Bone China mugs dishwasher and microwave safe?
Yes, our mugs are both dishwasher and microwave safe.
How should I clean decorative items like snow globes or vases?
We recommend gently wiping with a soft cloth. Avoid using abrasive cleaners to protect the finish.
How do I care for candles?
Trim the wick to 5mm before each use, keep away from drafts, and never leave a burning candle unattended.
Will colours or finishes fade over time?
All our products are made with quality materials for long-lasting beauty. With proper care, they’ll remain elegant for years.
Do you provide product care guides?
Yes, selected items include a care guide inside the packaging. You can also find tips on our website.
